Help
Support
Last updated November 3, 2026
Need a hand? Most answers are below. If you’re still stuck, email support@encored.app and we’ll get back to you.
Is Encored free?
Your first five shows are free, with setlists, stats, in-app flashbacks, and friends included. A one-time $1.99 Pro purchase removes the limit and adds photo-sharing, live song listening, and a notification on each show's anniversary.
What happens when I reach five shows?
Nothing you have logged is hidden, locked, or deleted — every show stays readable and editable. You are only asked to unlock Pro before logging a new one. Removing a show frees a slot again.
Do shows my friends tag me in count toward the five?
No. The limit counts only shows you log yourself. A friend tagging you into their show adds it to your timeline without using up a free slot.
How does photo-matching work?
Encored compares the place and time of the photos already in your library against a show — entirely on your device. Nothing is uploaded unless you choose to attach or pool a photo.
How do I capture a setlist?
Open a show and pull its setlist, or build one by hand. With Pro, you can also listen during a concert and add the songs Encored recognizes.
Can I delete an upcoming show I added by mistake?
Yes. Swipe left on it in Shows and tap Delete. If that was the wrong one, tap Undo in the banner at the bottom of the screen.
How do I fix a wrong artist name?
Calendar imports sometimes pick up the wrong name from an event title. For an upcoming show, tap it and type the right artist. For a show you’ve logged, open it, tap the ••• menu and choose Edit Artist Name. Your notes, photos and rating move to the corrected show. If friends logged it under the right name, you’re now on the same show as them.
Who sees the photo I add for a friend?
Only you. Tap someone’s picture in Who was there or on the Friends tab, or add one while tagging someone new. Your friends never see the photo you picked for them.
How do I delete my account?
Open Settings inside the app and choose to delete your account. Shows you shared with other attendees stay in their history, but are no longer linked to you.
I found a bug or have a request.
We’d love to hear it — email us and include your device and iOS version if you can.
Contact
Email support@encored.app. We’re a small team and read every message.